Simgenet SMG PBX Server

Simgenet SMG PBX Server

The Simgenet SMG PBX Server is a modern enterprise phone system that lets you manage all of your organization's voice communication from a single place. From your employees' extensions to the external trunks that connect you to your operator, from voice menus and call queues to conference calls, it brings together on one platform every telephony feature an organization needs. It works with IP phones of different brands and models; as your organization grows, you can easily add new users and features. The product is entirely developed in Türkiye; installation, maintenance and technical support are provided with Simgenet assurance.

Embedded AI Voice Assistant

The most distinctive feature of the product is the AI voice assistant embedded in the panel. With components that convert speech to text (STT), interpret it with a large language model, and turn text back into speech (TTS), it provides IVR automation, call summarization, automatic conference joining and an organization-specific trainable knowledge base. The AI Studio module allows these scenarios to be managed and trained from the web interface.

Announcement System and How It Works

The announcement (paging) system of Simgenet SMG PBX Server is a powerful module that enables live, one-way voice announcements across an entire facility. Announcement points are organized geographically and functionally into a hierarchy of region, group and terminal (announcement station). When an operator starts an announcement, all speaker and terminal points in the selected group are automatically joined to an Asterisk ConfBridge conference room; when the operator speaks, every point in the group listens at the same time. Terminal microphones are muted by default, keeping the announcement one-way and clear.

For high capacity, announcements are not squeezed into a single room; groups are distributed across multiple conference rooms to reach thousands of points reliably, and more than 2,000 concurrent points have been verified in Simgenet's R&D tests. Live participation state is kept in real time on Redis, while region, group and permission configuration is managed in the database. Thanks to role-based authorization, the global administrator manages all regions, a regional administrator manages only their own region, and the control-room operator only makes announcements. Announcement terminals run dedicated station software with acoustic echo cancellation (AEC) to prevent feedback problems in loud environments.

Security — 7-Layer Defense

The security of Simgenet SMG PBX Server is designed with a defense-in-depth approach. The Kamailio-based SIP security gateway repels external attacks, while intrusion prevention, firewall, geographic filtering, threat feed and toll-fraud protection prevent unauthorized access and abuse. All voice communication is encrypted end to end with SIP/TLS and SRTP, the system is protected by ClamAV antivirus and rootkit scanning, and every action is recorded in the audit log. Enterprise authentication is centrally handled through RADIUS, LDAP and TACACS+, and authorization is handled by a role-based permission matrix.

Management and Ease of Use

The management interface is comprehensive yet simple and user-friendly. Thanks to its Excel-like matrix table structure, complex configurations (user and permission, line and profile, rule and condition mappings) are managed easily on a single screen. All operations are carried out from one panel through the dashboard, lines and users, routing, paging, calls, monitoring and reports, security, AI Studio and storage modules.

Scalability and Integration

The product uses the same codebase from the single-server SMG PBX Edge edition to the distributed SMG PBX Server edition designed for large enterprises. With its Kamailio and multi-node Asterisk cluster architecture, it scales from 100 users to 100,000 users and provides high availability with N+1 redundancy. Call recordings are archived on the Simgenet SMG Unified Storage server (S3); it integrates with ISP SIP lines, gateways and CRM systems.