NEC - UNIVERGE® SV9100

The NEC UNIVERGE® SV9100 is a next-generation smart communication platform designed for businesses of all sizes. It empowers teamwork by connecting employees across different locations, enables faster responses to customer demands, and accelerates decision-making processes.

The system is scalable from 10 users up to over 800 users. With its hybrid structure, it supports both IP and digital phones, while Unified Communications features ensure seamless integration across desktops and mobile devices. Functions such as voicemail, IVR, call recording, call center management, and Outlook/CRM integration are all included in the platform.

Through Smart Mobility, users remain accessible under a single number wherever they are. IP DECT, WiFi handsets, and mobile applications allow remote users to access internal extensions as if they were in the office. Bluetooth pairing and roaming features provide continuous connectivity across large facilities, while home-office users enjoy the full system experience remotely.

Smart Call Management and Contact Center modules provide advanced tools to enhance customer satisfaction. Features like skills-based routing, callback, call recording, detailed reporting, and real-time wallboards improve efficiency and performance, reducing missed calls and overall operating costs.

With its robust design, low operating cost, integrated security, and user-friendly web-based management, the NEC SV9100 offers organizations a reliable, future-proof investment. It modernizes communication infrastructures while boosting efficiency and maximizing customer satisfaction.